Why are your customers no longer loyal?
In the business world, the customer’s “betrayal” is never an accident. If this happens, it’s because you didn’t really care about your customers and didn’t find the things that matter most to them.
1. Competitors can easily replace you
This problem occurs when your product or service can be easily copied. For example, your business provides maintenance services, but they find another maintenance company and can serve them at a lower price, and then you fail.
To avoid this problem, you need to provide personalized, rather than market-standardized products and services. Constantly improving the personalized “grade”, competitors will not be so easy to replace you.
2, he got a bad service
When your customers really need your support, treat them with sincerity and dedication. Don’t be bad. Otherwise, once they have other choices, they will definitely abandon you. For companies, don’t regard customer service expenses as a measurable business cost, which may bury a devastating hidden danger for your business.
It is important to know that once the quality of service problem arises, the reputation and credit of the company will be difficult to recover. Of course, this decline in service quality can be prevented, as long as the company insists.
3. His needs have changed.
The world of business itself is constantly changing, and this situation is inevitable. The challenge for elevator companies is to establish a complete product and service dependency with the customer before the customer’s needs change.
To do this, the elevator company needs to communicate frequently with the property, keep abreast of the development of the client, and reasonably predict the customer’s situation in the next one to two years, and prepare for it earlier.